Housekeeping

You can place a booking request via our online form or WhatsApp us at +65 8222 3009 with your preferred date and time. You can make a booking for a one-off service or schedule a regular weekly or bi-weekly service. Our team will revert with an email confirmation. Payment is required to confirm the service.

Yes, Customers are to provide cleaning supplies and materials. Our housekeepers will come with standard cleaning tools on a need basis.

NannyPro has went through a detailed screening process and selected the best to be of service. Most of our housekeepers are currently from Myanmar. They are employed dedicated under NannyPro and approved by MOM as a household service worker. Not only our housekeepers are experienced in managing tasks well and good with taking cleaning instructions. They are also efficient. Most importantly, they are well-liked by the families. They all have a pleasant disposition.

For one-off service, it is recommended that one of the household members is there to orientate and give instructions on the cleaning tasks. For weekly or bi-weekly monthly package, you will most often be assigned the same housekeeper. Therefore leaving her alone to clean is at your own discretion.

• Clean windows externally.
• Clean ceiling fans/high areas without proper ladder.
• Cleaning the pet’s area.
• Hand wash clothes but you can teach them to load the laundry.
• No mopping of floors on hands, please provide proper mop equipment.
• Preparation and Cooking of meals.

There will be an additional $ 20-weekend surcharge if your clean falls on a Saturday, Sunday and on Public Holidays.

For any cancellation/request of change, you will need to inform us two working days (48 hours) in advance to avoid a last-minute cancellation fee which is 50% of your booked fee. Client who wishes to reschedule a service session can only reschedule to another date within 30 days. Otherwise, the session will be considered forfeited, request be made via email.

For cancellation of unused sessions, do serve 3 working days notice via email, the unused sessions amount will be refunded.

NannyPro’s housekeeper will try our best to meet the cleaning expectation. If the Client is not satisfied with the cleaning services provided, a feedback has to be placed within 24 hours after the session has been completed. NannyPro reserves the right to arrange for our housekeeper to touch up and clean any areas or items to Client’s satisfaction. Client should be present during the touch-up cleaning.

Our housekeepers are trained to complete at least 4 to 5 keys tasks assigned. It is also dependent on the house size and managing your expectation. For eg, A standard 3 bedrooms with 2 toilets will involve the following : Cleaning toilets, tidying up bedrooms and general upkeep of the living & dining area. They will ensure to complete the tasks by sweeping and mopping the floors.